Terms & Conditions 

I would like to preface this by saying please know that I am always eager to find a solution for you & that customer service is something that is very important to me!

 

- I understand that I am responsible for the cost of shipping my flowers to Hudson Stems

 

- I understand that if I do not follow shipping instructions & my flowers arrive in bad shape I will be responsible for the cost of repurchasing flowers, as a refund will not be offered since instructions were not followed.

 

- I understand that colors may change in the press.

 

- I understand that if I would like replacements for a flower type that didn't travel well, I will be responsible for the wholesale cost. 
 

- I understand that Hudson Stems is not responsible for lost packages. 

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- I understand that this process can take anywhere from 10-18 weeks.

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- I understand that I will be sent a mock up and I am to make any edits I would like to see. 

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- I understand that the color of my flowers may change or fade overtime, and that is organically occurring. 

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- I understand that dry flowers like dry places and damp/humid areas would not be ideal. ( i.e. restrooms, basements with no airflow, storage units , etc) This can expedite the fading process.

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- I understand that direct sunlight will expedite the fading process

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REFUNDS & RETURNS

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-If your event is more than 60 days out you will be refunded in full, 30 days - the day of the event 50% ; please note that if you cancel after your date you forfeit your right to a refund due to my ability to only take on limited work and not being able to rebook work for the week.

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Returns on custom items are not accepted since it is a bespoke frame that you approved. 

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